Terms and Conditions

Movers Holland Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Holland Park provides removal, packing, loading, transport, storage, waste handling and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company requesting or paying for the services, or on whose behalf the services are carried out.

Services means any removal, packing, unpacking, loading, unloading, transport, storage, waste handling or associated services provided by Movers Holland Park.

Goods means all items, personal possessions, furniture, equipment and any other property which are the subject of the services.

Contract means the agreement between Movers Holland Park and the client for the supply of services, incorporating these Terms and Conditions.

2. Scope of Services

Movers Holland Park provides domestic and commercial removal services, including but not limited to local and regional moves, packing and unpacking services, loading and unloading, short term holding of goods in vehicles or facilities, and handling of items for lawful disposal where this has been specifically agreed in advance as a chargeable service.

The specific scope, dates, times and locations of the services will be set out in the written quotation or booking confirmation issued to the client. Only items and tasks explicitly listed or clearly implied in the quotation or confirmation are included in the agreed price.

3. Booking Process

All bookings are subject to availability and written confirmation from Movers Holland Park. A booking is not confirmed until the client has accepted a written quotation or service proposal and Movers Holland Park has issued a written confirmation.

To provide a quotation, we may request details of the collection and delivery addresses, access conditions, inventory of goods, special handling requirements, parking arrangements, and any time constraints. The client must provide accurate and complete information so that we can plan the move and calculate charges correctly.

Movers Holland Park may conduct a site visit or virtual survey before confirming a quotation, particularly for larger moves or where there are complex access conditions. Quotations are normally based on the information supplied at the time and may be revised if that information is found to be incorrect or incomplete.

By proceeding with a booking, the client confirms that they have the authority to enter into the contract in respect of the goods and the premises involved, and that there are no legal or third party restrictions which would prevent us from carrying out the services.

4. Quotations and Prices

Unless otherwise stated in writing, our quotations include the cost of labour, the use of appropriate vehicles, standard packing materials where specified, and fuel for journeys within the agreed scope of the move. Any additional services requested after the quotation is issued may incur extra charges.

Quotations are based on normal access conditions, including reasonable walking distances, suitable parking for our vehicles, and the availability of lifts where necessary. Additional charges may apply if there are delays caused by restricted access, waiting times, parking difficulties, road closures, or the need to use smaller vehicles or manual handling over greater distances.

We reserve the right to revise a quotation or apply additional charges if:

the information provided by the client was inaccurate or incomplete,

the nature or number of goods changes significantly,

services are required outside normal working hours and this was not agreed in advance,

unexpected circumstances beyond our reasonable control cause additional costs, such as traffic incidents, adverse weather, or regulatory restrictions.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due in full prior to the commencement of the services. For certain services or larger moves, we may require a deposit at the time of booking, with the balance payable by a specified date before the move.

Payment methods will be specified in the quotation or booking confirmation. The client is responsible for ensuring that payments are made on time and cleared before the agreed service date. Failure to pay may result in the cancellation or postponement of services and may incur additional charges.

If payment is not received when due, Movers Holland Park reserves the right to:

withhold or suspend services until payment is received,

charge interest on overdue amounts at a reasonable commercial rate,

recover any reasonable costs incurred in collecting overdue sums, including legal and administrative costs.

6. Cancellations and Postponements

The client may cancel or postpone the services by giving notice in writing. The amount of any cancellation or postponement fee will depend on the notice given prior to the scheduled service date.

Where the client cancels more than seven days before the scheduled service date, Movers Holland Park may refund any payments received, less any reasonable administrative and planning costs already incurred.

Where the client cancels between seven days and forty eight hours before the scheduled service date, Movers Holland Park may retain a reasonable proportion of the total service cost to cover lost bookings and preparatory work.

Where the client cancels less than forty eight hours before the scheduled service date, or fails to be available when we arrive to carry out the services, Movers Holland Park may charge up to the full quoted price.

Requests to postpone the services will be treated as cancellations and new bookings, unless Movers Holland Park agrees otherwise in writing. We will make reasonable efforts to accommodate revised dates, subject to availability, but cannot guarantee that the same prices or terms will apply.

7. Client Responsibilities

The client is responsible for:

ensuring that there is suitable and legal parking for our vehicles at collection and delivery locations,

obtaining any necessary permissions or permits required for loading and unloading, including building or local authority consents,

ensuring that all goods are prepared and ready for removal in accordance with any instructions provided by Movers Holland Park, unless packing services have been booked,

securing valuables, important documents, money, jewellery and other high value items, which should not be packed with general household or office goods,

declaring in writing any items which require special handling or which have a high value or are of fragile, delicate or unusual nature.

The client must not include in the goods any items which are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous, including but not limited to gas cylinders, paints, solvents, petrol, firearms, ammunition and perishable foodstuffs, unless expressly agreed in writing in advance and carried in accordance with applicable regulations.

8. Our Responsibilities

Movers Holland Park will provide the services with reasonable skill and care, using staff, vehicles and equipment appropriate for the agreed tasks. We will take reasonable steps to protect goods and property from avoidable damage during the performance of the services, in accordance with usual industry practices.

We will make reasonable efforts to adhere to agreed dates and times, but such dates and times are estimates only and may be affected by factors beyond our reasonable control. We are not liable for minor delays or for any indirect losses arising from delays, such as loss of income, profits or opportunities.

9. Liability for Loss and Damage

Movers Holland Park will be liable for direct physical loss or damage to goods that occurs while they are in our custody and control, where such loss or damage is caused by our negligence or breach of contract. Our liability is subject to the exclusions and limitations set out in these Terms and Conditions.

We will not be liable for:

loss or damage arising from the client or any third party packing, unpacking, loading or unloading goods,

loss or damage to items which are inherently defective, poorly constructed, already damaged or not suitable for transport,

loss or damage caused by fair wear and tear, gradual deterioration, atmospheric or climatic conditions, or inherent vice of the goods,

loss of or damage to valuables, money, documents, data, or items of exceptional value which were not declared to us in writing and separately agreed for carriage,

indirect, consequential or economic losses, including loss of profits, revenue, contracts, goodwill or anticipated savings.

Our total liability for any claim or series of related claims arising out of one event shall be limited to a reasonable sum, proportionate to the service charge and to the value of the goods affected, unless a higher limit is agreed in writing before the services commence and any additional charge for such higher limit is paid.

10. Claims and Notification

The client must inspect the goods and premises as soon as reasonably possible after the completion of the services. Any visible loss or damage believed to have been caused by Movers Holland Park must be reported to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the services.

The client must provide a clear description of the alleged loss or damage, together with any supporting evidence such as photographs, receipts or reports. Movers Holland Park will investigate the matter and may request reasonable access to inspect the goods or premises before any repairs or disposal takes place.

Failure to notify us within a reasonable period may affect our ability to investigate and may limit or extinguish any potential liability, unless the client can show that it was not reasonably possible to notify us earlier.

11. Waste Regulations and Disposal

Movers Holland Park operates in accordance with applicable waste management and environmental regulations in the United Kingdom. We are not a general waste carrier and will only remove items for disposal where this has been expressly specified and agreed as part of the services.

The client is responsible for accurately describing any items to be disposed of and for confirming that they are not hazardous, controlled or restricted waste. Hazardous items, electrical goods, chemicals, building rubble and other regulated materials may be subject to special handling requirements or may need to be disposed of by specialist contractors at additional cost.

Where we agree to remove items for disposal, we will handle them in a lawful and responsible manner, using appropriate facilities and methods. We reserve the right to refuse to remove any items which we reasonably believe may be unsafe, illegal or not suitable for transport or disposal under our standard arrangements.

12. Access, Parking and Property Damage

The client is responsible for ensuring that we have safe, legal and suitable access for our vehicles and staff at collection and delivery locations. This includes arranging any required parking permits or authorisations.

Movers Holland Park will take reasonable care to avoid damage to driveways, paths, gardens, flooring and fixtures during the performance of the services. However, we are not responsible for damage that arises from following the client’s instructions where safer alternatives were not available, or from the use of routes or access ways which are not suitable for the weight or size of our vehicles.

Where there is limited access, low headroom, narrow gateways or weight restrictions, the client must inform us in advance. Failure to do so may result in additional charges or the need to use smaller vehicles or manual handling methods which may increase the time and cost of the move.

13. Delays and Events Beyond Our Control

Movers Holland Park will not be liable for delays or failure to perform our obligations where such delays or failures result from events beyond our reasonable control. Such events may include, but are not limited to, severe weather, road closures, accidents, traffic congestion, industrial disputes, civil disturbances, acts of terrorism, acts of government or regulatory bodies, or failures of public utilities.

Where such an event occurs, we will notify the client as soon as reasonably practicable and will take reasonable steps to minimise the impact on the services. The client will remain responsible for payment for services already provided and for any reasonable additional costs incurred as a direct result of the event.

14. Insurance

Movers Holland Park maintains appropriate business insurances for the provision of removal services, subject to the terms, conditions and exclusions of those policies. These insurances may include public liability and cover for goods in transit, up to specified limits.

The client is responsible for arranging any additional insurance they consider necessary, including cover for high value items or for risks not covered by our standard arrangements. Details of our standard liability limits and any optional enhancements will be made available on request.

15. Data Protection and Privacy

Movers Holland Park will collect and process personal data about clients and their representatives for the purpose of providing services, processing payments, managing bookings, and complying with legal and regulatory obligations.

We will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal data will be kept secure, used only for legitimate business purposes, and retained for no longer than is reasonably necessary for those purposes or required by law.

16. Variations and Waivers

No variation to these Terms and Conditions will be effective unless it is agreed in writing by an authorised representative of Movers Holland Park. Any special terms agreed with a particular client will apply only to that contract and will not set a precedent for future contracts.

Failure or delay by Movers Holland Park in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. Any waiver of a right or remedy will be effective only if given in writing and will apply only to the specific circumstances in which it is given.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Movers Holland Park.

19. Entire Agreement

These Terms and Conditions, together with any quotation and written confirmation of booking issued by Movers Holland Park, constitute the entire agreement between the parties in relation to the provision of services. They supersede all previous agreements, understandings or arrangements, whether written or oral, relating to the same subject matter.

The client acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of Movers Holland Park which is not set out in the contract documents. Nothing in this clause shall limit or exclude liability for fraud or fraudulent misrepresentation.